Assistance Channels

  • 1 hour ticket response time
  • A 60 minutes Inquiry Answer Guarantee

  • Our group of techs will try their best to respond to your advice inquiries within about 1 hour. If, however, the situation you have experienced demands assistance from our Admin =Team,= we’ll forward the ticket to the administrator on shift and will write a reply to inform you.

  • Top quality support service
  • Professional Customer Help Service

  • Our client help and support staff will be working for you 24x7x365 to to reply to all help request tickets that you submit. We offer client help and support for all the software applications that are pre–configured on your hosting server. These include our custom created Web Site Control Panel, the preferred OS and also the server management panel (depending on the VPS type).

  • Intuitive help center
  • An Informative Help Section

  • Each section of the Web Site Control Panel that is included at no cost with your VPS provides you with an integrated knowledge base. You will see a variety of extensive how–to posts and a choice of step by step video courses that illustrate all the important web site supervision jobs. You can access them by simply clicking the Help or Video buttons in the right corner of each Control Panel section.