Support Channels

  • 1 hour ticket response time
  • An Easy–to–Navigate Help Center

  • The Help Center section integrated into TCEL.com’s Web Site Control Panel offers a selection of help articles and commonly asked questions. Aimed towards resolving any common problem that you might chance upon, they are contributed by our support team of practiced technicians.

  • Top quality support service
  • How–To Videos

  • If you prefer to see how a task is performed or how a problem is resolved, rather than just reading about it, take a look at our selection of educational video tutorials. They address plenty of different topics and will help you swiftly understand how to work with our Web Site Control Panel.

  • Intuitive help center
  • A One–Hour Support Ticket Response Guarantee

  • Our semi–dedicated servers are backed up by a 24–7–365 help desk support service and include a one–hour response guarantee. Our competent technicians will be online for you night and day and will resolve any issue that you might possibly run into within maximum sixty minutes after the tech support ticket submission. In most cases, a reply will be given to you within 20 minutes.