Tech Support Channels
A 60–Minute Response Time Guarantee
All your help requests will be replied to in no more than 1 hour after the support ticket or e–mail is received. If your case calls for further assistance from an admin, we will forward the ticket or the e–mail to the person on duty and we will leave a note to let you know that more time will be needed for arriving at the optimal solution. Furthermore if you make use of the Admin Services package, all of the server administration services included there will be executed whenever you desire.
A Premium Client Care Service
If you need any help while using our Web Site Control Panel or with any of the apps that we’ve installed on the server for you, don’t hesitate to reach the help desk support staff at any moment through the ticketing system. Furthermore, should you require help managing your dedicated hosting server, you can order the Admin Services package, which includes Operating System updates every week, software installation and problem troubleshooting services, server monitoring and restarting procedures, backup disk space, etcetera.
A User–Friendly Help Area
We have provided the Web Site Control Panel with a detailed knowledge base, which includes comprehensive explanations of all its features and functionalities. Also, we have prepared in–depth video tutorials that will further explain to you how to perform a specific task or solve a regularly encountered issue. The educational articles and the tutorial videos are readily reachable from each Web Site Control Panel section via the Help and Videos buttons located in the top right corner.