If you have bought a hosting package and you have some questions concerning a particular function/feature, or if you have stumbled upon some difficulty and you require help, you should be able to contact the respective client care staff. All web hosts deploy a ticketing system irrespective of whether they provide other methods of contacting them aside from it or not, because of the fact that the most efficient way to tackle a problem most often is to post a ticket. This form of communication renders the replies exchanged by both parties simple to follow and permits the customer service team representatives to escalate the case in case, for instance, a server admin needs to become involved. Typically, the ticketing system is not directly linked to the hosting space and is part of the billing account, which goes to say that you must have at least two different accounts to contact the customer service staff and to actually manage the hosting space. Constantly signing in and out of different accounts could often be a burden, not to mention the fact that it requires quite a long time for most web hosting providers to answer the ticket requests themselves.
Integrated Ticketing System in Web Hosting
The ticketing system that we’re using for our web hosting isn’t separate from the web hosting account. It is part of our all-inclusive Hepsia Control Panel and you’ll be able to visit it at any specific moment with just a few mouse clicks, without having to sign out of your hosting account. The ticketing system features a quick-search box, so you can track the status of de facto any trouble ticket that you have already posted, if necessary. Moreover, you can see knowledge base articles that are relevant to different problem categories, which you can pick, so you can learn how to resolve a given issue even before you actually send a ticket. The ticket response time is no more than 60 minutes, so you can obtain prompt assistance at any given moment and in case our customer support staff suggests that you should do something inside your account, you can do it instantaneously without the need to leave the Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
We believe that it is more convenient to manage everything in one place, which is why we have incorporated a support ticket system into the in-house created Hepsia hosting Control Panel, which is offered with every single semi-dedicated server plan. This will permit you to manage the communication with our customer service team together with your website files, which suggests that you will not have to remember one more logon name for some other interface. You’ll be able to submit a new ticket or to track the status of an old one with no more than several clicks whilst you are browsing the files hosted in your account. Additionally, you can look through older tickets using a clever search box or have a look at relevant knowledgebase articles with solutions to commonly encountered obstacles. The integrated ticketing system is monitored 24/7/365 with the maximum response time being only 60 minutes, so there’ll always be somebody to help you.