The support that you'll receive from your web hosting supplier is really important, regardless of whether you have pre-sales questions and you are not a client yet, or you have some technical trouble with a current account. Timely and accurate info regarding a question or an issue will save you a lot of time and efforts, not mentioning that this is generally a sign that you are ordering from a genuine website hosting provider not from a reseller. If you purchase a hosting account via a company that does not own its servers and it can't access them directly, it is very likely that you'll wait for a couple of days so as to get an answer to any kind of query, therefore your sites may stay offline for a long time. However, a company which offers numerous means of communication and has a support team available all the time will assist you to right away and help you limit or totally avoid any downtime and potential losses.
24/7 Customer Support in Web Hosting
We provide you with 24/7 customer, billing and tech support for all our web hosting. Even if you are not our client yet and you have questions, we can give you a hand promptly and supply you with the needed information, so as to give you a choice to make the very best decision when you obtain a new hosting account. We are available twenty-four seven, including holidays and weekends, and we provide several ways of communication to contact us - live chat, phone, e-mails and support tickets. To make things easier for you, we now have several phone numbers internationally, so you'll be able to call the one that is closer to you. The max response time for your emails and your tickets is 1 hour. The regular response time is around 15-20 min, so you can forget about waiting for several days to get assistance for any kind of task or issue, irrespective of its difficulty.
24/7 Customer Support in Semi-dedicated Hosting
You're able to try our support services even before you aquire a semi-dedicated server account from our company as we have phone and live chat support for billing, pre-sales and common queries. Our representatives can assist you to select the best plan or offer you info about our servers, to check whether the system requirements for your websites are met. If you're a current customer, you will also be able to get in touch with us through email or via our ticketing system, which is accessible through the Hepsia web hosting Control Panel. We warrant that every time you use any of these 2 methods of contact, you will get a response within less than an hour and that’s 24/7, including weekends and public holidays. In case you've used the website hosting services of other companies, even big ones, you can compare the response time considering that it ordinarily takes a full day for them to take care of a support ticket.
24/7 Customer Support in VPS Hosting
If you've got a Virtual Private Server through us, you can contact us 24/7 for every server-related issue or fordifferent problems or questions with regard to the pre-installed software the server is equipped with. If you have not obtained a virtual private server package yet, you're able to learn more about our solutions by giving us a phone call or by employing our live chat service. For more tech issues, you should send an e-mail message or open a support ticket from your billing Control Panel and you'll get support within no more than 1 hour regardless of the time of the day, even on holidays and weekends. The typical reply time normally does not exceed thirty minutes. In case you need assistance with third-party software, you will be able to use the Managed Services upgrade that you can include to every single VPS plan and our administrators can help you with any set up or troubleshooting problem you could have encountered.
24/7 Customer Support in Dedicated Web Hosting
When you buy a dedicated server from our company, you can contact us anytime using different channels and the max time that you will need to wait for a reply is approximately 1 hour, which means that you can forget about waiting an entire day. Our customer and technical support service is online 24/7 regardless of whether it's a holiday or a weekend and we will assist you with anything relevant to the applications that are pre-installed on the server. To contact us about a tech issue, you are able to open a support ticket from the Help section of your billing Control Panel or you could send us an e-mail. If you have any kind of general questions or you'd like to know more about our services before you order, you may also use our live chat or you could call one of the local numbers that we have in various countries worldwide. In case you'd like to receive help with third-party software that you are unable to install or run efficiently, you'll be able to add the Managed Services upgrade to your current package and our system administrators will assist you.